SAY WHAT YOU NEED TO SAY
Do you have trouble saying what’s on your mind? Some people seem to be able to say what they need to say so flawlessly while some of us fumble and stumble over our words. Some of this fumbling and stumbling can be attributed to lack of practice or training, but a good portion of it is due to a lack of confidence and fear of how others will interpret what you say.
While there are multiple ways to say things, there’s usually one or two ways that are better than others. In professional settings or in client relations, you need to be direct but also considerate. Sometimes it is easy to be direct, but the consideration of the other party may get left out.
Today I want to share with you 7 ways you can say what you need to say in the best possible way and get a better response!
1. If you are late or a meeting is delayed - Instead of saying “Sorry for the delay” or “Sorry I’m late” try saying “Thanks for your patience.”
2. When setting an appointment – Instead of saying “What works best for you?” give two or three times that work and ask the other person to choose one of those. Try saying “Could you do __:__ or __:__?”
3. When asking someone if they understand – Rather than asking the person if what you are saying makes sense to them (which can come across as condescending) say “Let me know if you have any questions.”
4. When giving instructions in an email – clearly state what you need. For example, instead of saying “Could you please look at these documents” say “I need you to sign this document on page ___ and return to me by __.” Whatever the instructions are, be clear in giving them and in what you expect the other person to do.
5. If you don’t know the answer to a question – Do NOT say “I don’t know” and leave it there. Say “I don’t have the answer but let me get with ______ and get back to you with that information.” (then make sure you get back to them) OR, you can say, “____ is more knowledgeable in that area, let me connect you with them.”
6. When faced with change – Never ever say “We have always done it this way.” Try saying “that is a different approach, can you tell me more?” Or, “I’d like to know more about how this will benefit us.”
7. Never make assumptions – Instead of making assumptions, ask people what they expect of you or ask them to clarify what they mean. Assumptions dig you into a hole that is totally avoidable simply by asking for clarity.
Notice that in all the revised phrases, you are coming from a place of confidence and gratitude instead of a place of stress or negativity. Be direct and assertive instead of apologetic and self-minimizing. You deserve to be heard, don’t apologize for it.
I hope this post has helped you rethink how you approach simple conversations and how to be more confident in your ability to say what you need to say in the best possible way!
Want to learn more about building your confidence and improving your communication skills? Let’s chat! Click HERE to book a strategy session with me!
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Ciao for now!