THE WHAT, THE WHO, AND THE HAVE

If you have been around here for a while, you know that I talk a lot about communication (I mean, it IS my thing…so go figure) and I talk mostly about how communication is the key element to success in so many areas of your life, especially your business or professional life.

So much of what we discuss here at 10-4 has to do with how communication influences this or that and how you can bolster your success by improving your skills. Today I am going to keep it simple and give you my three-step practical process for ensuring your communication is flowing like water! 

I learned this process when I was in the military, where communication in a platoon of 50 plus Marines, is paramount to mission success! This simple process helps you maintain open communication and ensures everyone has the information they need to be successful.

The simple process consists of 3 questions you ask yourself:

1. WHAT do I know?
2. WHO needs to know it? 
3. HAVE I told them? 

Let’s apply this process to communicating in your business:

• WHAT do you know? This can be a simple tidbit of info that your audience will find useful or something major for a client. Determine what information you have that you need to pass on.

• WHO needs to know it? Identify who the information is for and what platform you will use to deliver it. Is the information for your whole audience to be shared on social media and email or is it for a 1:1 client that needs to be given face to face? 

• HAVE you told them? Once you identify the individual(s) the information is meant for, and how you will tell them, the last step is to relay the information to them and confirm they have received it (that last bit is perhaps the most important part 😉). Confirmation of receipt of the information is critical because if the other party doesn’t receive the info, you technically haven’t given it to them!

That’s it! It is as simple as that! Following this framework will help you identify the information you need to pass on, who you need to pass it to, and if you have done so properly.

I hope you find this post helpful within your business! To learn more about improving your communication skills, click HERE to book a strategy session with me! 

Thanks for stopping by!

Ciao for now!